Shipping policy
Shipping Policy
At Holiday Hero Decor, we’re committed to making your holiday shopping experience as easy and joyful as possible. Please review our shipping policy below to understand how we process and deliver your orders.
Order Processing
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All orders are usually processed within 1-5 business days (excluding weekends and holidays) after receiving your confirmation email.
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You’ll receive another notification once your order has shipped, including tracking details.
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During peak holiday seasons, processing times may be slightly longer. We appreciate your patience as we work to ensure every order arrives safely.
Shipping Rates & Delivery Estimates
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Standard Shipping (5–7 business days): Calculated at checkout.
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Expedited Shipping (2–4 business days): Available for an additional fee.
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Free Shipping: Orders over $75 (U.S. only) qualify for free standard shipping.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, or seasonal demand.
Shipping Locations
We currently ship to addresses within the United States.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit:
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Please contact us immediately at info@holidayherodecor.com
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Include your order number and photos (if applicable).
We’ll work with the carrier to resolve the issue and ensure a replacement or refund when appropriate.
Pre-Orders & Seasonal Items
Some specialty or limited-edition items may be pre-orders. Estimated shipping dates will be listed on the product page. Orders containing both in-stock and pre-order items may ship separately.
Contact Us
If you have any questions about your order or shipping options, reach out to our friendly support team at Info@holidayherodecor.com — we’re happy to help!